Gregg Bernstein's Picture

Hello! I’m Gregg.

I'm a user experience research leader and author of Research Practice. This site is where I work through ideas and share what I’ve learned. Questions? Get in touch!

Mailchimp User Persona Research

For the Mailchimp blog, I detailed how we [used personas to develop a clear understanding of our customers

Collaboration Experience

For UX Magazine I wrote about how a shared company espresso machine is just one way to create a collaborative atmosphere that gets vital information flowing across teams

Here are 32 seconds. Make the Most of ‘Em

For the Mailchimp blog, I shared our testing prcoess for Mailchimp's new editor

Terms and Conditions: A Snapshot of Confusion

For UX Magazine I wrote about how terms and conditions should be clear enough that users know, among other things, who their ham sandwich photos belong to