Dealing with disrespectful research participants
Encountering an aggressive or disrespectful participant is no doubt uncomfortable. For the Learners community, I shared tips on both how to avoid that situation and what to do if it happens to you
Interviews
6
Articles
Capture the Context
For the Optimal Workshop blog, I explain that there’s so much more to interviews than asking and answering
Before You Even Open Your Mouth
For Optimal Workshop's ebook _How to conduct great user interviews_ I contributed a chapter on reading the wider environment around your research focus