The Field Means Proximity
There's nothing like getting close to your participants
When the promise of a great experience is undermined by small imperfections, the experience—and our trust—erodes
For the Mailchimp blog, I detailed the workflow our UX team developed to ship our team's biweekly newsletter
For the Mailchimp blog, I detailed how we [used personas to develop a clear understanding of our customers
For the Mailchimp blog, I shared our testing prcoess for Mailchimp's new editor