👋 Hello! I’m Gregg.

I'm a user experience research leader and author of Research Practice. This site is where I work through ideas and share what I’ve learned. Questions? Get in touch!

Radicalizing Data

24 January 2014 – 6 min read

We’ve radicalized our data, allowing it to dictate direction and scope

POV Mailchimp

How We Collaborate on MailChimp’s UX Newsletter

29 July 2013 – 1 min read

For the Mailchimp blog, I detailed the workflow our UX team developed to ship our team's biweekly newsletter

Publishing Mailchimp

Mailchimp User Persona Research

12 June 2013 – 1 min read

For the Mailchimp blog, I detailed how we [used personas to develop a clear understanding of our customers

Personas Mailchimp

Collaboration Experience

22 May 2013 – 1 min read

For UX Magazine I wrote about how a shared company espresso machine is just one way to create a collaborative atmosphere that gets vital information flowing across teams

Here are 32 seconds. Make the Most of ‘Em

17 January 2013 – 1 min read

For the Mailchimp blog, I shared our testing prcoess for Mailchimp's new editor

Testing Mailchimp