Hello! I’m Gregg.

I'm a user experience research leader and author of Research Practice. This site is where I work through ideas and share what I’ve learned. Questions? Get in touch!

Mailchimp User Persona Research

12 June 2013 – 1 min read

For the Mailchimp blog, I detailed how we [used personas to develop a clear understanding of our customers

Personas Mailchimp

Collaboration Experience

22 May 2013 – 1 min read

For UX Magazine I wrote about how a shared company espresso machine is just one way to create a collaborative atmosphere that gets vital information flowing across teams

Here are 32 seconds. Make the Most of ‘Em

17 January 2013 – 1 min read

For the Mailchimp blog, I shared our testing prcoess for Mailchimp's new editor

Testing Mailchimp

Terms and Conditions: A Snapshot of Confusion

27 December 2012 – 1 min read

For UX Magazine I wrote about how terms and conditions should be clear enough that users know, among other things, who their ham sandwich photos belong to