No surprises in your org should be the bare minimum
Hello! I’m Gregg.
I'm a user experience research leader and author of Research Practice. This site is where I work through ideas and share what I’ve learned. Questions? Get in touch!
I offered thoughts on what you learn about a product research team in the field for the Field Study Handbook on Medium
On the Vox Product blog, I describe how I create an ambient awareness of user and product research