Making research more durable
If we answer what’s asked, we only answer known unknowns. Our value comes from excavating deeper
Management
7
Articles
This is where the hammer goes
Easy isn’t always effective. By being thoughtful and intentional, we design experiences that lead to better outcomes
Just enough direct reports
The work of UX research is complex, and oversight of that work is a commitment. As a research manager, you must afford time and space to talk through project plans with your directs, and you must also dedicate time to review the evolving plans and documentation created by everyone on your team. There’s no shortcut: the buck stops with you
The coaching tree
Managing a team is so much more than setting goals and managing tasks. It’s a commitment to a person and an investment in their growth. While a workplace might be the genesis of a relationship, that relationship should endure far beyond a role or organization