👋 Hello! I’m Gregg.
I'm a user experience research leader and author of Research Practice. This site is where I work through ideas and share what I’ve learned. Questions? Get in touch!
Moving from journalism to user research
Though the exact methods differ, the approaches of user researchers and journalists are similar: be curious, do your homework, talk to the right people, analyze what you’ve learned, and present it back
Dealing with disrespectful research participants
Encountering an aggressive or disrespectful participant is no doubt uncomfortable. For the Learners community, I shared tips on both how to avoid that situation and what to do if it happens to you
The coaching tree
Managing a team is so much more than setting goals and managing tasks. It’s a commitment to a person and an investment in their growth. While a workplace might be the genesis of a relationship, that relationship should endure far beyond a role or organization
He gets on base
I went heads down 18 months ago to focus on my work and my team. Since then I've come up with a plan to find balance going forward
Grow your impact, then your team
I expanded on a video for the Learners community to explain why hiring is your last resort