I’m often asked my favorite research resources, so I’ve put together a very brief list of go-to books and articles. These are suitable for researchers, designers, or product managers of any level of expertise:

On the Vox Product blog, I wrote about how I create an ambient awareness of user and product research across my product team by sharing everything, everywhere—repeatedly and redundantly.

Sometimes you propose something to your colleagues, but it’s not met with much enthusiasm.

Listening is hard. It takes effort, patience, and practice. All at once, you’re taking in a narrative, providing cues that you’re engaged (nodding, saying “um-hmm”), analyzing what’s taking place, mulling over cogent responses, and mentally filing away bits to return to later.

I spend a lot of my days interviewing people. Or rather, listening to people—coworkers, customers, and professional colleagues.