Sometimes you propose something to your colleagues, but it’s not met with much enthusiasm.

I’m often asked my favorite research resources, so I’ve put together a very brief list of go-to books and articles. These are suitable for researchers, designers, or product managers of any level of expertise:

Listening is hard. It takes effort, patience, and practice. All at once, you’re taking in a narrative, providing cues that you’re engaged (nodding, saying “um-hmm”), analyzing what’s taking place, mulling over cogent responses, and mentally filing away bits to return to later.

I spend a lot of my days interviewing people. Or rather, listening to people—coworkers, customers, and professional colleagues.

The products we use are the result of countless compromises and tradeoffs before we even experience them. Every engineering specification, and every design decision, stem from discussions we’re not privy to about form, time, effort, budget, and so many other considerations.