User & Product Researcher
Speaker & Educator
Writer & Editor
This is all a work in progress
The journalism + user research relationship
For the Vox Product blog
On the Vox Product blog, I tackle the journalism and user research relationship, with an assist from Vox.com’s Susannah Locke. …while the roles differ, they inform one another and offer...
Beta blocker band
A prescription for public speaking
I was in front of the entire company, and my mind was completely blank. Everyone was staring at me, including the company founders and the chief operating officer, who were...
My current writing process
How I'm approaching my book
I’m writing a book about product research, and I update folks about it via a newsletter. In a recent issue, I shared some of my process, as well as my...
Dial in the feedback
A quick note on survey scales
I spend a lot (perhaps an unreasonable amount) of time planning, editing, and shipping surveys. My product team at Vox Media uses surveys to gain rapid feedback about the products...
User research methods, explained briefly
This made the rounds on Twitter recently, so I thought I’d give it a proper home: Popular user research methods, explained briefly. pic.twitter.com/RnOBX0CQxO— Gregg Bernstein (@greggcorp) April 25, 2018 The...