User & Product Researcher
Speaker & Educator
Writer & Editor
This is all a work in progress

Beta blocker band

A prescription for public speaking

I was in front of the entire company, and my mind was completely blank. Everyone was staring at me, including the company founders and the chief operating officer, who were...

My current writing process

How I'm approaching my book

I’m writing a book about product research, and I update folks about it via a newsletter. In a recent issue, I shared some of my process, as well as my...

Dial in the feedback

A quick note on survey scales

I spend a lot (perhaps an unreasonable amount) of time planning, editing, and shipping surveys. My product team at Vox Media uses surveys to gain rapid feedback about the products...

User research methods, explained briefly

This made the rounds on Twitter recently, so I thought I’d give it a proper home: Popular user research methods, explained briefly.— Gregg Bernstein (@greggcorp) April 25, 2018 The...

Spread the good news

Some workplace feedback rules of thumb: I shared these workplace rules of thumb the other day, and wanted to expand on them a bit here. Some workplace feedback rules of...