An Outlet for Output
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Writing
Remote User Testing at Vox
On the Vox Product blog, I walk through the low-friction, lightweight tools and methods we use for usability testing at Vox Media
How To Create UX Personas
For UX Mastery I shared how to conduct a persona analysis in a short animated video
Imperfection Scales
When the promise of a great experience is undermined by small imperfections, the experience—and our trust—erodes
How We Collaborate on MailChimp’s UX Newsletter
For the Mailchimp blog, I detailed the workflow our UX team developed to ship our team's biweekly newsletter
Mailchimp User Persona Research
For the Mailchimp blog, I detailed how we [used personas to develop a clear understanding of our customers
Collaboration Experience
A shared company espresso machine is just one way to create a collaborative atmosphere that gets vital information flowing across teams.
Here are 32 seconds. Make the Most of ‘Em
For the Mailchimp blog, I shared our testing prcoess for Mailchimp's new editor
Terms and Conditions: A Snapshot of Confusion
Terms and conditions should be clear enough that users know, among other things, who their ham sandwich photos belong to