Ambient Research
On the Vox Product blog, I described how I create an ambient awareness of user and product research
Writing
Capture the Context
For the Optimal Workshop blog, I explain that there’s so much more to interviews than asking and answering
Before You Even Open Your Mouth
For Optimal Workshop's ebook _How to conduct great user interviews_ I contributed a chapter on reading the wider environment around your research focus
Android: Future Perfect, Present Fractured
Android is a loose collection of disparate experiences unified under an empty moniker