7 Articles

The Field Means Proximity

There's nothing like getting close to your participants

The Parts Bin

Some notes on my way of cataloging ideas & inputs

Imperfection Scales

When the promise of a great experience is undermined by small imperfections, the experience—and our trust—erodes

Radicalizing Data

We’ve radicalized our data, allowing it to dictate direction and scope

How We Collaborate on MailChimp’s UX Newsletter

For the Mailchimp blog, I detailed the workflow our UX team developed to ship our team's biweekly newsletter

Mailchimp User Persona Research

For the Mailchimp blog, I detailed how we [used personas to develop a clear understanding of our customers

Here are 32 seconds. Make the Most of ‘Em

For the Mailchimp blog, I shared our testing prcoess for Mailchimp's new editor