User & Product Researcher
Speaker & Educator
Writer & Editor
This is all a work in progress


Listen Hard

Listening is hard. It takes effort, patience, and practice. All at once, you’re taking in a narrative, providing cues that you’re engaged (nodding, saying “um-hmm”), analyzing what’s taking place, mulling...

Everything is Important

I spend a lot of my days interviewing people. Or rather, listening to people—coworkers, customers, and professional colleagues. Most of these conversations stem from a research project, or a desire...

Stars, Ships, and Expectations

The products we use are the result of countless compromises and tradeoffs before we even experience them. Every engineering specification, and every design decision, stem from discussions we’re not privy...

Travel Pro

Lessons learned over many miles

I’ve traveled a fair bit over the past few years for research projects and to speak at conferences. I strive for something akin to minimalism when packing, though not to...

Android: Future Perfect, Present Fractured

In 2003, Philip Morris, parent company of Philip Morris Tobacco and Kraft foods, rebranded itself. The goal of the rebrand was to, in name only, distance Philip Morris’s tobacco holdings...