User & Product Researcher
Speaker & Educator
Writer & Editor
This is all a work in progress

The Parts Bin

A way of cataloging ideas & inputs

Sometimes you propose something to your colleagues, but it’s not met with much enthusiasm. Sometimes a good design isn’t quite good enough. And sometimes a great idea works well on...

Research Resources

My go-to books & articles

I’m often asked my favorite research resources, so I’ve put together a very brief list of go-to books and articles. These are suitable for researchers, designers, or product managers of...

Before You Even Open Your Mouth

For Optimal Workshop

For Optimal Workshop’s ebook How to conduct great user interviews I contributed a chapter on reading the wider environment around your research focus. The sights and sounds you capture add...

Listen Hard

Listening is hard. It takes effort, patience, and practice. All at once, you’re taking in a narrative, providing cues that you’re engaged (nodding, saying “um-hmm”), analyzing what’s taking place, mulling...

Everything is Important

I spend a lot of my days interviewing people. Or rather, listening to people—coworkers, customers, and professional colleagues. Most of these conversations stem from a research project, or a desire...