User & Product Researcher
Speaker & Educator
Writer & Editor
This is all a work in progress
Make Stability a Priority
The Boston Celtics are a professional basketball team. What you might not know is that the Celtics are also an exemplar of organizational management. From their front office operation to...
The Field Test
For the Field Study Handbook on Medium
My friend Jan Chipchase is an authority on qualitative product research. He embeds himself in the field with a team of colleagues and fixers, capturing the context and ecosystems in...
UX Research Templates
How I share findings with my org
On the Vox Product blog, I wrote about how I create an ambient awareness of user and product research across my product team by sharing everything, everywhere—repeatedly and redundantly. Most...
For the Vox Product blog
On the Vox Product blog, I describe how I create an ambient awareness of user and product research across my product team by sharing everything, everywhere—repeatedly and redundantly. By showing...
Capture the Context
For the Optimal Workshop blog
On the Optimal Workshop blog, I explain that there’s so much more to interviews than asking and answering in Capture the Context. Stories convey so much. The best stories contain...