User & Product Researcher
Speaker & Educator
Writer & Editor
This is all a work in progress
The Field Test
For the Field Study Handbook on Medium
My friend Jan Chipchase is an authority on qualitative product research. He embeds himself in the field with a team of colleagues and fixers, capturing the context and ecosystems in...
UX Research Templates
How I share findings with my org
On the Vox Product blog, I wrote about how I create an ambient awareness of user and product research across my product team by sharing everything, everywhere—repeatedly and redundantly. Most...
For the Vox Product blog
On the Vox Product blog, I describe how I create an ambient awareness of user and product research across my product team by sharing everything, everywhere—repeatedly and redundantly. By showing...
Capture the Context
For the Optimal Workshop blog
On the Optimal Workshop blog, I explain that there’s so much more to interviews than asking and answering in Capture the Context. Stories convey so much. The best stories contain...
The Parts Bin
A way of cataloging ideas & inputs
Sometimes you propose something to your colleagues, but it’s not met with much enthusiasm. Sometimes a good design isn’t quite good enough. And sometimes a great idea works well on...