User & Product Researcher
Speaker & Educator
Writer & Editor
This is all a work in progress


Make Stability a Priority

The Boston Celtics are a professional basketball team. What you might not know is that the Celtics are also an exemplar of organizational management. From their front office operation to...

The Field Test

For the Field Study Handbook on Medium

My friend Jan Chipchase is an authority on qualitative product research. He embeds himself in the field with a team of colleagues and fixers, capturing the context and ecosystems in...

UX Research Templates

How I share findings with my org

On the Vox Product blog, I wrote about how I create an ambient awareness of user and product research across my product team by sharing everything, everywhere—repeatedly and redundantly. Most...

Ambient Research

For the Vox Product blog

On the Vox Product blog, I describe how I create an ambient awareness of user and product research across my product team by sharing everything, everywhere—repeatedly and redundantly. By showing...

Capture the Context

For the Optimal Workshop blog

On the Optimal Workshop blog, I explain that there’s so much more to interviews than asking and answering in Capture the Context. Stories convey so much. The best stories contain...