User & Product Researcher
Speaker & Educator
Writer & Editor
This is all a work in progress


The Field Means Proximity

In my role as a researcher on a product team, I spend a lot of time talking to users. It’s always a worthy endeavor—I get to learn about workflows, habits,...

Make Stability a Priority

The Boston Celtics are a professional basketball team. What you might not know is that the Celtics are also an exemplar of organizational management. From their front office operation to...

The Field Test

For the Field Study Handbook on Medium

My friend Jan Chipchase is an authority on qualitative product research. He embeds himself in the field with a team of colleagues and fixers, capturing the context and ecosystems in...

UX Research Templates

How I share findings with my org

On the Vox Product blog, I wrote about how I create an ambient awareness of user and product research across my product team by sharing everything, everywhere—repeatedly and redundantly. Most...

Ambient Research

For the Vox Product blog

On the Vox Product blog, I describe how I create an ambient awareness of user and product research across my product team by sharing everything, everywhere—repeatedly and redundantly. By showing...